Terms of Service & Privacy Policy

1. Who we are

NewXperience is owned and operated by create.repeat Oy, a company registered in Finland (Business ID 2662670-6), Eteläinen Hesperiankatu 26 E 63, 00100 Helsinki, Finland.

2. What the service is

NewXperience is a catalogue of real-world experiences and collections of them. Content comes from two sources: content published by us, and content created and managed by users like you.

We do not organise, sell or run the experiences described in the catalogue unless a listing says so explicitly. Availability, prices, safety and suitability are the responsibility of whoever provides the activity.

Always use your own judgement before taking part in any activity, and follow the instructions and local rules that apply to it.

3. Eligibility and your account

You must be at least 15 years old to create an account, or have the consent of a guardian where required by local law.

You are responsible for everything that happens under your account. Keep your password to yourself and tell us if you think someone else has access.

You may close your account at any time from Settings, which also deletes the content you manage (see section 9).

4. Content you create

You keep ownership of the experiences, collections, ratings and reviews you publish. You grant us a non-exclusive, worldwide, royalty-free licence to store, display, translate and promote that content inside the service, for as long as you keep it published.

You are responsible for what you publish. By submitting content you confirm that:

It is accurate to the best of your knowledge, and you have the right to publish it.

It does not infringe anyone's rights, and contains no personal data about other people published without their consent.

If you list a place or business, you are entitled to describe it, and the practical details (address, phone, price, duration) are correct as far as you know.

5. Review and moderation

Content submitted by users is reviewed before it appears publicly, and changes to published content are reviewed again. We may decline, edit or remove content that is inaccurate, unlawful, unsafe, misleading, offensive or simply not a good fit for the catalogue.

Review is a quality step, not a guarantee: approval does not mean we have verified every detail of a listing.

Collections can accept experiences from other managers. In that case, the manager of the collection decides what their collection contains, and the manager of an experience decides whether it may be collected by others. Both permissions are yours to set and change at any time.

6. Content we publish

Some experiences and collections are published by us. Those, along with the software, design, logos and structure of the service, belong to us or our licensors and may not be copied, resold or reused outside the service without written permission.

7. Acceptable use

Do not use the service for unlawful, harmful, deceptive or fraudulent purposes.

Do not publish spam, advertising disguised as an experience, or content designed to mislead.

Do not attempt to break, overload or bypass the security of the service, or scrape it with automated tools.

Do not harass other users or publish content that targets or identifies private individuals without their consent.

8. Availability and changes

We develop the service continuously: features may be added, changed or removed, and updates may be deployed without prior notice. We aim for high availability but cannot promise the service will be uninterrupted or error-free.

9. Ending your use

You can stop using the service at any time. Deleting your account from Settings permanently removes your account and the experiences and collections you manage, along with your ratings, reviews and progress.

We may suspend or close an account that breaks these Terms.

10. Liability

The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential damages, nor for anything that happens while you take part in an activity described in the catalogue.

Nothing in these Terms limits rights you have as a consumer under mandatory Finnish or EU law.

11. Governing law

These Terms are governed by Finnish law. Disputes are resolved in the courts of Helsinki, Finland, unless mandatory consumer law gives you the right to another forum.

12. Changes to these Terms

We may update these Terms. Each version has a number and a date. When we publish a new version, you will be asked to accept it the next time you use the service, and you can always read the current version at /privacy.

13. Contact

create.repeat Oy, Eteläinen Hesperiankatu 26 E 63, 00100 Helsinki, Finland. support@newxperience.app

1. Controller

create.repeat Oy (Business ID 2662670-6), Eteläinen Hesperiankatu 26 E 63, 00100 Helsinki, Finland. Contact for all data protection matters: support@newxperience.app.

For the account data described here we are the data controller. For content you publish, you decide what you write; we store and display it as part of running the service.

2. What we collect

Account data: username, optional display name, password (stored only as a salted hash, never in readable form), language preference, and your privacy choice about whether your name appears on your reviews.

Content you create: experiences, collections, ratings, reviews and the practical details you enter, such as addresses and phone numbers of places.

Activity: which experiences you have marked as done, your XP, levels and badges.

Your Experience Profile, if you choose to fill it in: optional sliders and answers (for example whether you have a car or travel with children). We use it, together with what you open, start, finish, save, dismiss and rate, to choose what to show you first. That ranking is learned on our own server, where you appear only under a pseudonymous id, never by your name, username or email. You can edit or delete your profile at any time, and it is deleted with your account.

Approximate location, only if you share it: rounded to about 100 metres and stored in a cookie on your own device so we can sort by distance. It is not stored on our servers or shared. How long the cookie lasts follows your cookie choice: until you close the browser (Don't allow), one day (Only necessary) or 30 days (Allow personalised).

Your connection's town: the name of the town your internet connection comes from, as our hosting provider reports it with each request. We look up that town's centre on a map service and measure distances from it until you share a location. Your IP address is never stored, and the town is not kept after the page is shown.

Your cookie choice: a cookie on your device holding which of the three options you picked in the cookie banner, for six months.

Consent record: which version of these documents you accepted, and when.

Technical data needed to run the service securely, such as server logs.

3. Why we process it, and on what basis

To provide the service you asked for — your account, your content, your progress (performance of a contract).

To review and moderate submitted content, and to keep the service safe and lawful (legitimate interest, and legal obligation where applicable).

To show your location-based recommendations from a location you share (your consent, which you can withdraw at any time).

To show experiences near your connection's town before you share anything (legitimate interest: the town identifies nobody and is not stored; you can object by sharing or pinning a location of your own).

To order recommendations for you from your Experience Profile and what you do in the service (legitimate interest: showing first what you are likely to enjoy; the profile is optional and you can change or delete it at any time).

We do not sell your data, we do not use it for advertising profiling, and we do not make automated decisions with legal effects about you.

4. What other people can see

Experiences and collections you publish are public, including their practical details. Your ratings and reviews are public.

Your username appears on your reviews only if you allow it in Settings. If you leave that off, reviews appear under a stable hidden label that reveals no part of your username.

Your completion history, XP, levels and email-like contact details are never shown to other users.

5. Sharing and processors

We use trusted service providers to run the service — hosting and database providers, and a map tile provider. They process data only on our instructions, under GDPR-compliant agreements. Map tiles and address lookups are requested from third-party map services when you view a map; those requests carry technical data such as your IP address.

We do not sell or rent personal data to anyone.

6. Where data is stored

Data is stored within the European Economic Area. If a provider processes data outside the EEA, it is covered by appropriate safeguards such as the EU Standard Contractual Clauses.

7. How long we keep it

We keep account data while your account exists. When you delete your account, your account, your managed experiences and collections, your reviews and your progress are deleted. Backups age out on their normal cycle, and we keep only what law requires us to keep.

8. Your rights

You have the right to access, correct, delete, restrict and object to processing, to data portability, and to withdraw consent where processing is based on it.

Two of these are built into the app: Settings → Download my data gives you everything we hold about you as a JSON file, and Settings → Delete my account removes your account and the content you manage. For anything else, contact us at support@newxperience.app. You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi).

9. Security

Passwords are stored only as salted hashes. Sessions are signed and expire. Access to production data is limited to the people who need it to run the service. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your data, and we will inform you and the authorities of a breach as required by law.

10. Changes

We may update this policy. Each version carries a number and a date, and when a new version is published you are asked to accept it before continuing to use the service.